Hi, I am Rohit Vairamohan. I design simple, intuitive user experiences and engaging interactions.

file delivery system

This was a 40 hour design challenge that I participated in as a part of the Alternative Spring Break program at University of Michigan School of Information. I had to design a system to help the Fair Housing Justice Center deliver a confidential file (TOIL), to its clients on request. Before I came in, they used to mail the file physically. But soon the number of clients grew in the thousands and it was important to have an automated process.

Contextual Inquiry

First I conducted interviews to understand the users of the system. It was important to know as to what the staff at Fair Housing Justice Center wanted from the system and also what the clients wanted. I took rough but precise notes during the interviews to get a clear picture about the scope of the project.

Personas/ Scenarios

After sketching out the major interactions, I made personas and scenarios to give me a feel of how the user would interact with the system. I used two personas: one each of the client and the stakeholder and created a scenario of them interacting with each other.


Personas

Customer Journey Map

This basically helped me to highlight the various points at which the users of the system were not happy. It also helped me underline where the system that I design would help alleviate the users problems.

foo
Customer Journey Map- Click Image to enlarge

Brainstorming/ Sketching

Based on the information I got out of the customer walkthrough diagram and the interviews, I created possible solutions and roadmaps as to how the client should secure the data from FHJC.

Paper prototype

Finally I created paper prototypes and asked potential users of the system to test it. I made some minor adjustments based on these tests.

Due to the confidentiality of the file, I do not have the permission to publicly display the reports of the procedures I followed.

CoTr: Stock Trading App
Interaction Design
CoTr: Stock Trading App
UX work at Nationwide
Interaction Design, User Research
UX work at Nationwide
SocialMe: Enabling Individuals To Manage Their Social Selves
Interaction Design, User Research
SocialMe: Enabling Individuals To Manage Their Social Selves
UX work at U of M
Information Technology and Services, University of Michigan
Interaction Design, User Research, Visual Design
UX work at U of M
Post WIMP Ixn Design
Interaction Design
Post WIMP Ixn Design
Knowie: Know your Fb friends
Interaction Design, Visual Design
Knowie: Know your Fb friends
file delivery system
Fair Housing Justice Center
Interaction Design, User Research
HCI Concept Papers
Interaction Design
HCI Concept Papers
Graphic Design Work
Visual Design
Graphic Design Work
Digication: Usability evaluation
University of Michigan
User Research
Digication: Usability evaluation
AroundMe: Library App
Umich Library
Interaction Design
AroundMe: Library App
Munch & Save
University of Michigan
Interaction Design
Munch & Save
Wild Swan Design Jam
Wild Swan Theater
Design Jams
Wild Swan Design Jam