I used User Research Methods to evaluate Digication, an online portfolio and course management system used by the University of Michigan School of Information, along with four other team members.
We made an Interaction Map to highlight all the areas the user visited to accomplish tasks that s/he would use digication for. We were careful enough to separate the guest area and the logged in user area, which is clearly highlighted in the interaction map given below.
We interviewed five people with varied backgrounds with respect to coding skills, demographics, first language etc. and thereafter drafted three robust scenarios.
We surveyed users based on four critical research questions to discern users’ characteristics and attitudes towards the system:
With the help of Spider Graphs and eight distinct checkpoints we analysed as to how Digication faired when compared to certain similar competitors.
View Comparative analysis report
Based on Nielsen’s 10 Heuristics for interface design we analysed how digication faired both in the porfolio section and the course management system.
View Heuristic evaluation report
Finally we conducted a Usability test, with test participants who were asked to carry out some of the most basic functions of Digication. We took notes about how the testers fared while using Digication. We chose novice users so that we could get a fresh perspective.
View Usability Test report